Welcome to Swim Supply Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our Savannah-based swim experts are always ready to help at [email protected].
About Our Shop
Who is Swim Supply Shop for?
We cater to competitive swimmers, swim teams, swim instructors, and families with children in swim lessons. Our products range from high-performance racing gear to learn-to-swim essentials, making us the perfect choice for swimmers of all levels.
What makes your products special?
We focus exclusively on swim equipment and apparel, offering:
- Competition-grade goggles and caps
- Specialized training equipment like paddles and kickboards
- Durable kids’ swimwear and swim diapers
- Smart technology integration in select products
- Replacement parts for extended gear life
Product Questions
How do I choose the right goggles?
Consider your swimming environment (pool vs. open water), face shape, and purpose (training vs. competition). Our Racing Goggles collection features low-profile designs for competition, while our Fitness Goggles offer comfort for longer sessions. Competitive swimmers should order 3 weeks before major meets for proper adjustment.
Do you sell swim gear for children?
Absolutely! Our KIDS section includes swimwear, swim diapers, and learn-to-swim equipment designed specifically for young swimmers. Many swim teams and parents combine orders to qualify for free shipping while ensuring all children have proper gear.
What’s included in your POOL EQUIPMENT category?
This comprehensive section contains everything from kickboards and pull buoys to monofins and paddles – all the essential tools for swim training. We recommend competitive swimmers check our Replacements section for spare parts to extend equipment life.
Shipping & Delivery
Where do you ship?
We ship globally! However, we currently cannot deliver to some remote areas and parts of Asia. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate worldwide): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping (orders over $50): 15-25 business days via EMS with tracking
How long does delivery take?
Delivery times begin when carriers receive your package:
- Standard: 10-15 business days after dispatch
- Free: 15-25 business days after dispatch
Are there additional fees for international orders?
Customs duties or taxes may apply depending on your country’s regulations. These fees are the customer’s responsibility. We recommend checking your local import policies before ordering.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can also choose PayPal for an additional layer of security.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with tags attached and unused. To initiate a return, simply email our swim experts at [email protected].
Can I exchange an item?
Yes! Contact us within 15 days of receiving your order, and we’ll help arrange an exchange for a different size or product. Original condition requirements apply.
What if my gear arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Account & Order Management
How do I track my order?
All shipping methods include tracking. You’ll receive a tracking number via email once your order ships. Use this to follow your gear’s journey from our Savannah warehouse to your pool deck!
Can I change or cancel my order?
We process orders quickly to get you swimming faster! If you need to modify or cancel an order, contact us immediately at [email protected]. We’ll do our best to accommodate your request if the order hasn’t entered processing.
Do you offer team or bulk discounts?
Many swim teams combine orders to qualify for free shipping while ensuring uniform equipment. For large team orders or special requests, please contact us directly – we’re happy to discuss options!
Still Have Questions?
Our Savannah-based swim experts are always ready to help you find the perfect gear for your swimming needs. Contact us at [email protected] or visit our website at www.swimsupplyshop.com.
Happy Swimming!
The Swim Supply Shop Team
406 East Waldburg Street, Savannah, US 31401