Term and Conditions

Welcome to Swim Supply Shop! These Terms and Conditions govern your use of our website and services. By accessing swimsupplyshop.com or making a purchase, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to users who:

• Are at least 18 years old or have parental consent
• Reside in our service areas (excluding certain Asian and remote regions)
• Agree to these terms and all applicable laws

1.2 Intellectual Property Rights

All content on swimsupplyshop.com, including:

• Product designs and descriptions
• Brand names (Swim Supply Shop, product lines)
• Website design and graphics
• Photography and written content

are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take pride in offering:

• High-performance swim gear for competitive and recreational swimmers
• Specialized equipment including goggles, monofins, kickboards, and training aids
• Apparel and accessories designed for aquatic sports

While we strive for accuracy in product descriptions, colors may vary slightly due to monitor settings. Please refer to size charts and product specifications carefully.

2.2 Product Availability

All orders are subject to stock availability. If an item becomes unavailable after ordering, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email (this is not a shipping notice)
• We process orders within 1-2 business days
• You may cancel unprocessed orders by contacting [email protected]

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Currency

All prices are shown in USD. While we aim for accuracy, pricing errors may occur. If we discover an error in your order’s price, we will contact you before processing.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times begin after order processing (1-2 business days) and may vary by destination.

4.2 International Orders

We ship globally except to certain remote areas and parts of Asia. International customers are responsible for:

• Any customs duties or import taxes
• Complying with local regulations regarding swim equipment

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unused with original tags and packaging
• A return request is submitted via email to [email protected]
• The customer covers return shipping costs (unless due to our error)

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened swim diapers
• Activated Smart Goggle devices
• Electronics with broken seals

5.3 Refund Process

Approved returns will be processed within 5-7 business days after we receive the item. Note:

• Original shipping fees are non-refundable
• Refunds are issued to the original payment method
• International customs fees are non-reimbursable

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide:

• Current, complete, and accurate account information
• Correct shipping address (we’re not responsible for misdelivered packages due to incorrect addresses)

6.2 Prohibited Activities

You may not:

• Use our products for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Misrepresent yourself or the intended use of purchased products

7. Liability Limitations

Swim Supply Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper product use or maintenance
• Events beyond our reasonable control (natural disasters, supply chain disruptions)

Our total liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

For questions about these Terms or any other concerns:

Swim Supply Shop
406 East Waldburg Street
Savannah, US 31401
Email: [email protected]